Cloud and managed technology
Someone runs your infrastructure. It should be someone you can reach.
We host, monitor, patch, and maintain the systems your business depends on, as a one-off migration, or as an ongoing arrangement where the running of it is our responsibility rather than yours.
We reply within one business day.
In this service
Most businesses do not have an infrastructure problem. They have an ownership problem.
The server was set up by a contractor who has moved on. Nobody is certain what the backup schedule is, or whether a restore has ever been tested. Updates happen when something breaks. When the site is slow, three suppliers each explain that it is not their part.
None of that is unusual, and none of it shows up until the day it matters. Managed technology exists so that one named party is accountable for the whole thing, and so that the answer to “is this being watched?” is yes.
How we help
Four things change once we take this on. None of them are exotic; all of them are the difference between a system that runs and one that is merely up.
One party accountable
A named contact who knows your setup, and no gap between hosting, application, and integrations where a fault can hide.
Monitoring someone watches
Alerting configured to your thresholds, reviewed by a person, with an agreed escalation path. Not a dashboard nobody opens.
Backups that have been restored
A schedule you have approved, offsite copies, and a documented restore test, because an untested backup is a hope, not a control.
Documentation you own
Architecture, access, and runbooks written down and handed over. If you leave us, you leave with everything needed to continue.
Capabilities
For the technical reader comparing coverage. We would rather list this plainly than claim everything.
Hosting and compute
Containers and orchestration
Operations
Data and security
Where a requirement sits outside this list, we will say so and help you find someone who does it properly rather than learning on your system.
Two ways to engage
Most organisations start with the first and move to the second once the setup is stable.
Project
A defined piece of work with a start and an end: a migration, a Kubernetes setup, a hardening exercise, a backup and recovery build.
Monthly retainer
Ongoing responsibility for running what you depend on, with an agreed response commitment and a defined scope of systems.
Figures depend on the size and shape of the estate. We quote after the first conversation, in writing, before any commitment.
How delivery runs
The question this answers: what happens between the enquiry and the point where this is off my desk?
Review
We look at what exists: hosting, access, backups, monitoring, and write down what we found. Usually a week.
Plan
Sequence, risk, downtime, and cost in writing, with the assumptions stated so you can challenge them.
Migrate or build
Staged, with a rollback at every step and a rehearsed cutover. Weekly written updates throughout.
Run or hand over
Either we take on the running, or we hand over with documentation and a walkthrough. Your choice, not a lock-in.
Who this usually suits
A good fit
A business running production systems with no dedicated infrastructure person
A team whose developers are spending their week on maintenance
An organisation inheriting a setup nobody documented
A company whose growth has outpaced its original hosting
Probably not us
A single brochure website: a standard host is cheaper and sufficient
A team that already has capable platform engineers and needs hands, not accountability
Anyone needing a certified compliance audit; we build to your obligations but we do not certify
Questions we are asked
Do we have to move to a specific cloud provider?
No. We work with the major clouds and with regional providers, and we will recommend based on your latency, cost, and data-residency requirements rather than a partnership of ours. If staying where you are is the right answer, that is the answer.
What are your support hours?
Business hours are 08:00–18:00 EAT, Monday to Friday. Retainers can include out-of-hours cover for defined critical systems, with the response commitment written into the agreement. We do not advertise 24/7 cover we cannot staff.
Does Edgecloud own data centres?
No. We design, deploy, and operate on cloud and colocation infrastructure from established providers. What we own is the responsibility for how your systems run on it.
Can you take over a system someone else built?
Usually yes, and it is a large part of what we do. It starts with a review so that we both know what is being taken on, and so that you get a written picture of the current state even if you decide not to proceed.
What happens if we want to leave?
You give notice, we hand over access, documentation, and runbooks, and we brief whoever takes it on. Nothing we build depends on us continuing to be involved.
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Learn moreTechnical consulting and advisory
Architecture reviews, vendor assessments, and second opinions from people who are not trying to sell you the next stage of work.
Learn moreSend us what you are running. We will tell you what we would change.
A first conversation costs nothing and does not commit you to anything. If a simpler arrangement would serve you better, we will say so.
Replies within one business day, Monday to Friday, 08:00–18:00 EAT.